Internship DWP Local Field Support Specialist (6-12 months)

Zürich

Full time

Our internal IT organization is covering the IT field support within Asset Management in Switzerland. We are located at General-Guisan-Quai 40, 8022 Zürich.
To further strengthen our team, we are looking for you as IT Field Support (f/m/d) 100% on-site. We offer a routine job, opportunity to further develop IT field support.
Find below more information about the role and what expertise you ideally bring.

Responsibilities

  • Provide comprehensive IT field support of the end user community
  • Offer dedicated support to VIPs in Zurich and their personal assistants
  • Adhere to the Incident- and Request Fulfilment processes, consistently update tickets until issues are resolved, conduct in-depth second-line investigations and diagnosis, manage the hardware repair process in coordination with the IT Service Desk, facilitate the monthly onboarding and offboarding of employees, and ensure proper setup and maintenance of IT equipment, including PC staging.
  • Maintain and administer the hardware inventory, ensuring it is current and accurate
  • Uphold all safety protocols and ensure the strict confidentiality of information

Experience

  • Foundational IT education or experience as a career changer in IT
  • Excellent interpersonal abilities with a talent to interact with users in a calm and polite manner
  • A solid understanding of customer satisfaction principles and best practices
  • Technical support capabilities with Microsoft M365, Excel, Outlook, Teams, Sharepoint and OneDrive
  • Strong organizational and time management abilities
  • Well-developed analytical and problem-solving skills
  • Maintain effective performance under pressure
  • Prior experience in creating technical support documentation will be an asset
  • Strong communications skills, both in written and speaking
  • Fluency in English and German (with French being a plus) in both spoken and written forms

Only direct applications will be considered for this vacancy and we do not accept dossiers from recruitment agencies.

Benefits

Working conditions

Working conditions Our employees are our most valuable asset. At Swiss Life Asset Managers, we place particular emphasis on compensating them fairly and in line with the market. In addition to the basic salary, compensation consists of a bonus based on the company's success and personal performance. Full-time employees are entitled to at least 25 days off per year. We celebrate service anniversaries every five years.

Remote Working from Abroad

Remote Working from Abroad With our Remote Working from Abroad offering, we enable our employees to work from Abroad for a specific number of days per year

Grow with us

Grow with us For us, all employees are talents whom we want to promote in the best possible way. With this aim in mind, we have founded our own AM Academy, through which we provide our employees with a broad range of training opportunities. We also support them with external training and development.

Family

Family At Swiss Life Asset Managers we want to meet the needs of young families. We therefore offer female employees six months' maternity leave, of which at least 16 weeks are on full pay. Male employees can take three weeks' paternity leave. We recognise the value of caring and offer a wide range of childcare and family support services.

Flexibility

Flexibility We address the individual needs of our employees and aim to create optimal framework conditions. Employees of Swiss Life Asset Managers can work with their manager to determine the right working model for them (e.g. flexible working hours, mobile office, time-out models).

Health & wellbeing

Health & wellbeing The health and wellbeing of our employees is particularly important to us. To this end, we offer a sports club in Switzerland with an attractive offer. Our canteen in the main building offers fresh and balanced meals every day. Social Care Consulting offers confidential and personal support in the event of restrictions due to operational, health, personal or financial issues.

Discounts

Discounts Working at Swiss Life Asset Managers has many advantages. We offer our employees attractive discounts in the following areas: Swiss Life investment products; mortgages and financial planning; conditions for venturers; public transport; Reka cheques and meals allowances.

Pension and social benefits

Pension and social benefits We are there for our employees – in any case. We offer above-average benefits in the event of accident and illness. We also guarantee a discount of 65% on the premium contribution for pillar 3 life insurance and pay an average of 70% employer's contributions to the pension fund (savings and risk contributions).

Benefits

Contact

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Our Location

Zürich

Swiss Life Asset Managers

We are a leading European asset manager and institutional real estate asset manager with locations in Switzerland, France, Germany, Luxembourg, the UK and Norway.

With a strong client focus, here at Swiss Life Asset Managers, success is driven by expecting the unexpected, prioritising sustainability and inclusion, fully investing in our jobs and people, and being on the lookout for new business opportunities – all since 1857.

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Swiss Life Asset Managers is a dedicated equal opportunity employer. Learn more

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